Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Have a question? We're here to help!
Have a question? We're here to help!
- What services does Mnzil provide?
Mnzil provides comprehensive labor accommodation solutions across Saudi Arabia. Our offering includes fully managed, all-inclusive housing, as well as on-demand services such as transportation and catering. In addition, we can operate and manage existing labor housing on behalf of companies.
- Are your accommodations licensed by the municipality?
All our accommodations are licensed or in the process of being licensed under the official Collective Housing Permit (with QR code) system, in line with Municipality and Civil Defense requirements. For any newly sourced property, the licensing process begins immediately after the property is secured.
- Can we visit the site before signing the contract?
Absolutely. We arrange on-site visits for clients to inspect the property before signing.
- Who do you provide housing for?
We serve all blue collar workforce categories, including laborers, technicians, supervisors, and others — across all sectors and company sizes. Our housing solutions can be tailored to male or female staff, depending on your needs and regulations in each area.
- How long does it take to prepare the accommodation after signing?
The timeline depends on the type of project: For existing Mnzil facilities, preparation typically takes 7 to 14 working days after contract signing and initial payment. For newly sourced properties, the preparation period varies depending on the size, customization requirements, and licensing timeline. When needed, we can also arrange temporary accommodation during the preparation phase.
- What is the monthly rate per worker?
Our pricing depends on several factors — including the services required (housing, catering, transportation), the location, the number of workers, and the contract duration. For housing alone, rates typically range between SAR 350 to 650 per worker per month, depending on the city and accommodation standards. Detailed pricing is available on the portal.
- Does the rate include utilities?
Yes. Our housing rates are all-inclusive, covering electricity, water, internet, furniture, cleaning, and maintenance. In short, end-to-end facility operations with no hidden costs.
- Can the price be negotiated?
Pricing is flexible and tailored based on several factors such as the number of workers, location of the property, and contract duration. We always aim to provide the best possible value for each client's needs.
- What is the standard contract duration?
Our standard contract duration is 1-2 years, renewable upon agreement. We also offer three-year contracts for clients seeking long-term stability. Discounts may apply for extended durations or upfront payments.
- When does the rent start?
Rent begins on the check-in date of the first batch of workers, or immediately after any agreed grace period, whichever occurs first.
- Are the rooms air-conditioned?
Yes, all rooms are equipped with air conditioning units to ensure a comfortable living environment year-round.
- How many workers stay in one room?
We strictly comply with Municipality regulations, which allow for a maximum of 4 to 6 workers per room depending on room size and design. Each floor includes adequate bathrooms and washing facilities to maintain comfort and hygiene standards.
- Is the furniture new?
Yes. Every unit is furnished with brand-new, durable furniture, including bunk beds, high-quality mattresses, wardrobes, fridges, washing machines, and dining tables ensuring a ready-to-move-in setup from day one.
- Can the accommodation layout be customized?
Yes, customization is possible based on your company's requirements, such as room configurations, furniture setup, or facility additions. However, the preparation timeline will vary depending on the scope of customization and any regulatory approvals required.
- Is there a kitchen in every building?
Yes, every building or floor includes a fully equipped kitchen based on its design and capacity. In some facilities, we also provide central kitchens, which help ensure better hygiene, food safety, and easier supervision for larger accommodations.
- Do you provide bus parking?
Yes. We always ensure safe and convenient parking arrangements for company buses and staff transportation either within the facility premises or through nearby dedicated parking areas depending on the property's location.
- Is there security in the accommodation?
Yes. All our facilities are equipped with 24/7 on-site security personnel and CCTV monitoring in common areas to ensure the safety and peace of mind of all residents.
- Do you offer services other than housing?
Yes. In addition to housing, Mnzil offers on-demand catering and transportation services through certified third-party partners. Catering packages typically range between SAR 9 to 15 per worker per day for three daily meals, while transportation rates vary depending on distance, frequency, and vehicle type.
- Do you offer laundry services?
All our facilities are equipped with washing machines for workers to wash and dry their clothes independently. While we do not provide staffed laundry services, external laundry partnerships can be arranged upon request for larger clients.
- Is Wi-Fi available?
Yes. All our accommodations include high-speed internet connectivity, with minimum speeds starting at 12 Mbps and the option to upgrade bandwidth based on client requirements.
- Do you provide regular cleaning?
Yes. Common areas, kitchens, and bathrooms are cleaned daily by our housekeeping teams to ensure hygiene and comfort. Room cleaning services can also be scheduled based on client preferences.
- What happens if there's a maintenance issue?
We conduct both preventive and corrective maintenance to keep all facilities in top condition. Our team performs regular inspections to prevent issues before they occur, and responds promptly to any reported problems.
- Is there an on-site supervisor?
Yes. Each facility has a dedicated on-site supervisor responsible for cleanliness, maintenance coordination, safety checks, and daily reporting to ensure smooth operations.
- Can workers be transferred between buildings?
Yes. Worker transfers can be arranged based on availability and prior coordination with our operations team, ensuring smooth transitions without disrupting company operations.
- What are the payment methods and cycles?
We currently accept bank transfers to Mnzil's official company account and are introducing digital payment options (including credit cards) through our client portal. Payment cycles are typically semi-annual or annual, with annual payments preferred. Please note that shorter payment cycles (e.g., quarterly or monthly) are available upon request but come at higher rates.
- Is there a deposit or security amount?
We do not require a fixed security deposit at this stage. However, any damages resulting from misuse or negligence are charged to the client, including the cost of repair plus a service fee as outlined in our general Terms & Conditions.
- Can we pay monthly?
Yes, monthly payment options are available, though they come with adjusted pricing to reflect shorter payment terms. For the best rates, we recommend semi-annual or annual payment plans.
- Do you issue VAT invoices?
Yes. All invoices issued by Mnzil are VAT-compliant and include our official VAT registration number, in accordance with ZATCA regulations.
- Do you issue official Ejar contracts?
By default, we sign service agreements with our clients. However, upon request, we can also register lease contracts on the Ejar platform under the client company's name.
- Can contracts be signed electronically?
Yes. All contracts can be signed and stamped electronically through DocuSign, email, or the Ejar platform, ensuring a fast and secure process.
- Are contracts under the company name or individuals?
All contracts are issued under the client company's name to maintain proper legal and regulatory compliance.
- Can we add or reduce workers during the contract period?
Yes. Adjustments to the number of workers can be made with prior notice and will be reflected through a signed contract amendment confirming the updated headcount and pricing.
- Can the contract be transferred to another company?
Contract transfers are possible only with Mnzil's written approval. In such cases, a novation agreement can be executed to legally substitute the contracting entity while maintaining the same rights and obligations, ensuring full compliance with municipal and regulatory requirements.
- How can we contact you in case of emergency?
Our team is available 24/7 through a dedicated hotline and WhatsApp support line for any urgent issues or emergencies. All reported cases are immediately escalated to the responsible operations team for swift action. In addition, each client is assigned a dedicated Mnzil point of contact (POC) to handle all ongoing requests, updates, and coordination needs throughout the partnership.
- Can we place our company logo inside the building?
Yes. We can arrange for company branding and signage within the accommodation, including logos, directional signs, or notice boards, in line with Mnzil's property guidelines and safety standards.
- Can the client access the property anytime?
Yes. Authorized client representatives have full access to the facility using assigned keys or access cards. A spare copy is securely held by the on-site supervisor for administrative and emergency purposes only.