Terms and Conditions

By using the services provided by “Mnzil”, you agree to the following terms and conditions. Please read these terms carefully before making any bookings or using our services. Your use of “Mnzil” services constitutes your acceptance of these terms.

1.1 Provided Amenities

"Mnzil" will provide bunk beds, shared kitchen, bathroom, refrigerator, and washing machine.
The residential unit and services provided will comply with local laws and regulations.

2.1 Reservation Confirmation

All reservations are subject to availability and are confirmed after at least the first installment payment has been received (if paying in installments) or after full payment.
A booking confirmation will be sent via WhatsApp or email once payment is completed.

2.2 Payment Methods

Bank transfer (confirmed on our end), Mada, and Visa. Additional payment options may be introduced over time.
All prices are quoted in SAR (Saudi Riyals) unless otherwise stated.

2.3 Payment Delays

"Mnzil" reserves the right to request payment via bank transfer if Mada or Visa payment processing is delayed or fails to complete on time.

3.1 Cancellation Policy

Please refer to our detailed cancellation policy here.
Cancellations must be communicated to "Mnzil" through the approved channels. Any refunds will be processed based on the cancellation window you fall under.

3.2 Modifications to Reservations

Changes to bookings (such as adjusting dates or extending the stay) must be requested at least 3 days before the check-in date, subject to availability. Charges may apply for modifications made within 3 days of check-in.

3.3 Refund Policy

Refunds will be processed within 7-14 business days from the date the cancellation is approved. Please note that service fees are non-refundable.

4.1 Check-in

Check-in time is from 2:00 PM until 9:00 PM. A different check-in time may be arranged based on availability and will incur an additional charge.

4.2 Check-out

Check-out time is 12:00 PM. Late check-out may be arranged upon request, subject to availability, and may incur additional charges.
All guests must leave the unit in a reasonably clean and orderly state. Any damages or excessive mess will result in additional cleaning fees on the next reservation.

5.1 Payment Obligations

Pay rents and additional service fees on time, with payment to be made within no more than five (5) days from the invoice date.

5.2 Occupancy Rules

The client is responsible for their workers and the agreed occupancy number, with no increase or decrease, unless "Mnzil" is notified in writing of any change in the number of occupants through the approved platform.
Refrain from using the unit for any illegal or unauthorized purposes.

5.3 Property Care

Use the housing unit in accordance with the terms and instructions provided.
Do not make any modifications or changes to the unit without prior written approval from "Mnzil".
Bear full responsibility for any damages resulting from misuse.

5.4 Liability Limitations

"Mnzil" holds no responsibility for disputes, theft, harassment, or other incidents occurring between individuals benefiting from our services.

6.1 House Rules

All guests must adhere to the house rules displayed inside the unit. Violations of these rules may result in immediate eviction without a refund.
Quiet hours are from 10:00 PM to 7:00 AM. Excessive noise, disturbance, or illegal activities will not be tolerated.

6.2 Damage to Property

Guests are responsible for any damage caused to the unit or its contents during their stay. "Mnzil" reserves the right to charge guests for repair or replacement costs.

6.3 Cleanliness and Hygiene

Guests must maintain cleanliness in shared spaces, including bathrooms, kitchens, bedrooms, and corridors. While we provide cleaning services according to our standards, guests are expected to help keep the unit tidy throughout their stay.

7.1 Shared Amenities

Guests may have access to shared amenities such as the kitchen, living room, bathroom, laundry area, and common areas.
Misuse or damage to shared amenities will result in charges, and "Mnzil" reserves the right to restrict access to amenities if rules are violated.

7.2 Wi-Fi and TV Services

Free Wi-Fi and other services are provided. However, "Mnzil" is not responsible for any temporary disruption in service due to factors beyond our control.

8.1 Personal Belongings: "Mnzil" is not responsible for any loss or theft of personal items. We advise all guests to use the provided locked wardrobes to secure valuables.

9.1 Data Collection

"Mnzil" collects personal information, such as name, contact details, and payment information, for the purpose of processing bookings and improving the guest experience.
"Mnzil" may use Internet of Things (IoT) technology to collect data on residents' physical behavior.

9.2 Data Usage

Guest data will not be shared with any third party, except when required by law or to process payments. Read our privacy policy for more details.

10.1 General Liability: "Mnzil" is not responsible for any injury, loss, or damage suffered by guests during their stay, unless such loss or damage is due to our negligence.
10.2 External Services: "Mnzil" may provide information on third-party services such as tours, transportation, or other activities. However, "Mnzil" is not responsible for any issues arising from these services.

11.1 Replacement Policy

We do not replace or repair any asset unless compensation is paid.
If the asset can be repaired, we will repair it upon request and issue an invoice including a 15% service fee on the cost of compensation.

11.2 Damage Fees

In the event of damage to any of the following items, the fees below will be charged:

Stove	SAR 104
Fridge	SAR 805
AC (Window Unit)	SAR 1,050
AC (Split Unit)	SAR 1,346
TV	SAR 600
Kitchen Cabinet	SAR 500 per cabinet
Router	SAR 350 per piece
Bed	SAR 127
Camera	SAR 137
Water Dispenser	SAR 300

11.3 Fee Adjustments

Fees are based on the cost of repair or replacement. "Mnzil" reserves the right to adjust pricing based on inspection results.

12.1 Violation of Terms: "Mnzil" reserves the right to terminate a guest's stay without a refund in the event of non-compliance with the terms and conditions or house rules.
12.2 Force Majeure: "Mnzil" may cancel or terminate a booking in the event of force majeure circumstances, such as natural disasters or government actions, without any liability. A full refund will be provided in such cases.

13.1 Governing Law: These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia.
13.2 Dispute Resolution: Any disputes or claims arising from these terms will be resolved through direct negotiation. If a mutually satisfactory resolution is not reached, disputes will be subject to the jurisdiction of the Saudi Arabian courts.

14.1 Modifications: "Mnzil" reserves the right to modify these terms and conditions at any time, with guests notified of changes before they take effect.
14.2 Acceptance: Continuing to use "Mnzil" services for 48 hours after modifications are made constitutes your acceptance of the new terms.